If you are not happy with your purchase, you may contact us for an exchange or return. Any exchanges or returns must be initiated within 30 days of the original delivery date. The item must be in new and unused condition with the hang tags intact.
However, items marked as "non-returnable" on their product page (due to, for example, an end of season sale) are not eligible for return or exchange.
First, contact us. Please use our contact form and provide the following information:
(1) Order Number. This is found on the Order Acknowledgement (packing slip) which came with your product.
(2) Contact Details. Your name and phone number.
(3) Confirm Backpack's Condition. Please confirm the item is completely new and the hang tags are intact.
(4) Reasoning. Please provide a reason for your return or exchange as we want to make our products better. If it is an exchange, let us know which item you're interested in and any questions.
Please allow 1 to 3 business days for processing and our followup. Thank you!
Once we've connected with you about your return or exchange, you may now ship your item(s) back to us. You are responsible for the shipping cost and safely getting the item to us. We are not responsible for any lost in-bound packages. Ship at your own risk. While we have never had an issue, you may want to insure your package. Also, save the tracking number as this may be needed if there's an issue with the delivery.
PLEASE NOTE: The backpack must be shipped in a box that fits it (without folding or squishing). Folding or squishing the bag can damage it, which will make your return null and void. It would be ideal for you to use the same box we shipped your order in.
Address for returns (unless otherwise directed):
Attn: Rebecca Koch
2031 Cessna Drive
Vacaville, CA 95688
At this time, IVAR is unable to return shipping fees if there were any.
Include a copy of your Order Acknowledgement with your return. All orders include an order acknowledgement packing sheet. Please include this or a copy of this sheet with your return so that we may know who you are!
Once we have received the return, please allow 3-5 business days of processing to receive your full refund. Please contact us if you have any questions!