Quality Guarantee

We stand behind the quality and craftsmanship of our bags. IVAR backpacks are known for their high-quality materials, fabrics, and construction. Quality is paramount. IVAR products are guaranteed to be free of manufacturing and material defects.

This guarantee does not cover damage by normal wear and tear. Even as we use the strongest and most expensive fabrics and zippers available, if you apply the right amount of force, you can rip-apart any hand sewn product. Yes, if you pull hard enough on a zipper, you can pull the zipper off! As such, our guarantee does not cover accidents, negligence, nor the natural breakdown of colors and materials over time. Any warranty inquiries will be assessed and a warranty replacement will be at our discretion.

Making a warranty inquiry:

If you would like to know if you qualify, please email support@ivarpack.com with the following information: 

  1. Full name, address, and phone number.
  2. Backpack model/style and color.
  3. Approximate date of purchase.
  4. Place (retail store) of purchase.
  5. What happened to the bag — all details.
  6. What you use the bag for.
  7. 1 high-res picture of the entire bag.
  8. 1-2 high-res pictures of the problem area.

We will evaluate the claim as long as all the required information is provided. If you do not provide this information, our associates may not reply to your inquiry. Thank you for your help and providing the necessary information.

Warranty claims can take up to 7-10 business days to process. We will followup with any necessary comments or questions. If the claim meets our guidelines, we will replace your product. Please note we may no longer offer the exact product that's in question and your replacement may be a newer model.

Please contact us if you have any questions!

Backpack repairs:

We do not make repairs to backpacks. Our Warranty Process is outlined above. However, if your backpack has a simple tear and you are interested in having it fixed, as a recommendation, we would suggest you locate a local luggage repair shop or sew shop to preform the repair.