Our quality guarantee does not cover normal wear and tear, nor the natural breakdown of colors and materials over time. Also not covered are accidents and negligence, such as if you accidentally tear your backpack after extended use or over-pull a zipper off its track.
Manufacturing defects are found right away. If a zipper is faulty, it wont work from the get-go. If something isn't sewn correctly, it will tear upon immediate use. If such quality issues arise, please contact us at firstname.lastname@example.org immediately with the following information:
We will evaluate your claim as long as the required information is provided and is accurate. If you do not provide this information, our associates may not reply.
Quality Guarantee claims can take up to 7-10 business days to process. We will followup with any necessary comments or questions. If the claim meets our guidelines, we will replace your product. Please note we may no longer offer the exact product that's in question and your replacement may be a newer model.
Please contact us if you have any questions.
We do not make repairs to backpacks. Our Warranty Process is outlined above. However, if your backpack has a simple tear and you are interested in having it fixed, we suggest you locate a local luggage repair shop or sew shop to preform the repair.