Quality Guarantee

IVAR is known for quality. We like to use the most durable materials and we utilize the best manufacturing standards. As such, IVAR backpacks are guaranteed to be free of manufacturing and material defects.

However, this guarantee does not cover damage caused my normal wear and tear. It also doesn't cover accidents, such as if you tear a fabric seam apart or over-yank a zipper and it comes off its track. In summary, our guarantee does not cover accidents, negligence, and the natural breakdown of colors and materials over time. Any warranty requests will be assessed and a replacement will be provided at our discretion.

Making a warranty inquiry:

If you would like to know if you qualify, please email support@ivarpack.com with the following information: 

  1. Full name, address, and phone number.
  2. Backpack model/style and color.
  3. Approximate date of purchase.
  4. Place (retail store) of purchase.
  5. What happened to the bag — all details.
  6. What you use the bag for.
  7. 1 high-res picture of the entire bag.
  8. 1-2 high-res pictures of the problem area.

We will evaluate the claim as long as the required information is provided and is accurate. If you do not provide this information, our associates may not reply.

Warranty claims can take up to 7-10 business days to process. We will followup with any necessary comments or questions. If the claim meets our guidelines, we will replace your product. Please note we may no longer offer the exact product that's in question and your replacement may be a newer model.

Please contact us if you have any questions!

Backpack repairs:

We do not make repairs to backpacks. Our Warranty Process is outlined above. However, if your backpack has a simple tear and you are interested in having it fixed, we suggest you locate a local luggage repair shop or sew shop to preform the repair.